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Customer Service FAQs

You will find answers to many of our most commonly-asked questions below. If you need additional information, please contact us for personal assistance.


Who is my local distributor?

ADS products are sold through a nationwide network of sales professionals and local distributors. Please contact us with your product needs and we'll put you in touch with a local distributor or sales person.

 

Who is my Customer Service Representative?

In order to provide prompt and personal service to our customers, each ADS Customer Service Representative (Customer Service Representative) is dedicated to serving a particular geographical region. You can reach your Customer Service Representative during normal business hours by calling 1-800-821-6710 and giving the ADS operator your county and state.

 

Who is my local sales person?

ADS products are sold through a nationwide network of sales professionals and local distributors. Please contact us with your product needs and we'll put you in touch with a local distributor or sales person.

 

How can I get in touch with my local Regional Engineer?

Contact us via phone or e-mail with your technical questions and we'll have your regional engineer respond as quickly as possible.

 

How do I place an order?

Call us at 1-800-821-6710 to order ADS products, ask product-related questions, or receive pricing information.

 

How can I obtain a copy of an invoice?

Currently, you need to call your Customer Service Representative at 1-800-821-6710 to request an invoice. However, in the near future you will be able to obtain a copy of your invoice via Pipeline, our secured web site.

 

How can I obtain a copy of a bill of lading?

Currently, you need to call your Customer Service Representative at 1-800-821-6710 to request a bill of lading. However, in the near future you will be able to obtain a copy of your bill of lading via Pipeline, our secured web site.

 

When am I going to receive my pipe?

Currently, you need to call your Customer Service Representative at 1-800-821-6710 to find out your delivery schedule. However, in the near future you will be able to access delivery information via Pipeline, our secured web site.

 

How can I find out about product availability?

Call us at 1-800-821-6710 to order ADS products, ask product-related questions, or receive pricing information.

 

What are your hours of business?

Our call centers are open from 7 AM to 5:30 PM in each time zone. You may also e-mail us with questions or comments 24 hours a day.

 

What are your delivery lead times?

Please call your Customer Service Representative at 1-800-821-6710 to find out our delivery schedule.